August Updates
REFUNDS
Refunds are processed in batches every Friday and are scheduled as they are received (starting from oldest to newest). The reason they are processed in batches is that I am currently processing refunds on my own personal funds as the business account is on hold due to the divorce proceeding.
I do apologize for not responding to all the emails right away but I do have every refund request on my spreadsheet. I will send an email to everyone with a date of when the refund will be processed.
I will try and get the refunds processed at the backend of the website for faster processing. I think I got the backend fixed. I will do a trial this Friday. Otherwise, same process as before.
If you are no longer able to wait for your pre-order, I am more than to cancel and refund your order. Please send the following information to marjorie@hiddensecretsbookstore.com
Order #
Copy of your receipt, if possible
PayPal or Venmo Account (due to pre-orders being purchased more than one year, I am having issues processing refund on the backend of the website)
EMAILS
I am still working on responding to all emails especially the refunds.
NIKKITA BELL BOOK BOX
We are now waiting for the books to delivered as the previous order did not get delivered.
Hoodie Preorder Incentive
I am waiting for the second sample to get delivered as the design was not printed properly.
If you pre-ordered between October 1st and 24th, please send me an email of what size hoodie you would like to receive.
Available Sizes: S - 2XL
I am double checking the emails I have received to the orders and will send follow up emails for those who have not send an email.
